Terms & Conditions

Terms & Conditions

TERMS OF SERVICE 

Last update : 1 October 2023

This agreement is entered into by and between the user and the service provider X-Meta LLC and regulates the relationship arising in connection with the provision of the service. You will be able to use the X-Meta websitehttps: www.x-meta.global and the services provided by X-Meta subsidiaries by accessing and agreeing to the Terms of Service, Privacy Policy, and the Permission Form,. Please read the terms and conditions of this agreement before using our services.  

You will be deemed to have agreed to be bound by the terms of this user agreement by registering, logging in, and using the X-Meta website. If you do not agree with the terms of this Terms of Service, we recommend that you enable the account lock menu (for registered users only) and stop using the X-Meta service. 

For more information, please refer to the company contact information posted on its website. If you have any questions regarding this agreement, please contact us at support.x-meta.com

TERMS OF THE AGREEMENT 

X-Meta has full authority to amend the terms of this agreement at any time by posting the updated Terms of Service on the website x-meta.global/terms and notifying users of the changes and modifying "[Date of Last Update]". Modifications and amendments to the Terms of Service are effective from the date of posting on the website. If you continue to use the X-Meta service after the posting of the updated terms on the website or notification to the users, you will be deemed to have accepted them.  

ENTITLEMENT 

Persons entitled to enter into a user agreement with X-Meta to use an X-Meta account are individuals, legal entities, and other legal persons over the age of 18 who have full legal capacity. If you do not meet this requirement, you and your guardian will be fully responsible for your actions and X-Meta will have the right to cancel your registration and claim compensation from you and your guardian. 

PROHIBITION OF USAGE

You will agree that you are not on the list of trade or economic sanctions at the time of accessing and using the X-Meta service. X-Meta is entitled to select the market in which it operates and to prohibit or restrict the provision of services in certain countries. This agreement is subject to the laws of the country of residence of the user. X-Meta maintains its position of restricting access to the service for banned users.  

ABOUT THE SERVICE 

X-Meta provides an electronic service platform that allows the commercial exchange of products called cryptographic tokens, digital tokens, or cryptocurrencies. X-Meta provides a platform between traders and does not engage in trading as a seller or buyer. A trader must register for the X-Meta service, open an account, and then deposit digital assets before trading. The trader may send a request to withdraw his/her digital assets following the Terms of Service. 

X-Meta maintains the accuracy of the information posted on the website, however, it does not guarantee consistency, accuracy, reliability, or integrity of the content and is not responsible for any direct or indirect damage caused by the content of the information. The information posted on the X-Meta website can be modified to make it easier for users to use without notifying users. X-Meta does not provide investment advice and is not responsible for any information or comments posted on its website or in other media. The user should be aware of the risks involved in trading before using the X-Meta service. X-Meta advises all users to trade carefully and responsibly.  

X-Meta shall pay special attention to the protection of the platform to ensure continuity and security of its services, and will issue a notice during downtime and maintenance for technical reasons. However, it shall not bear responsibility for natural disasters, force majeure, government regulation, hacking attempts, terrorist attacks, and other unforeseen circumstances. 

X-Meta is entitled to cancel, reverse or close abnormal trades made on its platform. X-Meta shall not ask the user for any password and does not require a transfer of assets not registered on the trading platform. You need to be careful, as a user, when you get discounts or promotions, for they can be fraudulent. X-Meta shall not be held liable for any damages arising from the above circumstances. At the time of using the X-Meta service, you will be deemed to have agreed that all information in this Terms of Service is accurate and complete. 

X-META ACCOUNT REGISTRATION AND REQUIREMENTS 

REGISTRATION 

To use the website, you need to log in to x-meta.global/signup and open a new X-Meta account. For opening an account, you must enter your real name, personal information residential address , registration number, email address, and password, and accept the Terms of Service, Privacy Policy, and Authorization Forms. Upon special circumstances, we shall have the right to reject the registration of a user or the opening of an account. 

USER VERIFICATION 

You will be deemed to have agreed to provide your personal information by registering with the X-Meta service and opening an account. The information will be used to detect money laundering, terrorist financing, fraud, swindle and other economic crimes on the X-Meta platform. Moreover, we shall be entitled to contact you directly or through a third party to verify your identity and prevent economic crimes.  

To verify your identity, we shall obtain the following information, including but not limited to the following: your name, email address, contact information, phone number, username, and citizen ID. 

Your information shall be deemed to have been verified once you provide us with the required information. If any of the information is modified after registration, it needs to be verified as soon as it is updated. In case X-Meta deems that information you provided is incorrect, false, outdated, or incomplete, it shall reserve the right to require you to correct, delete the relevant information, or cancel the service in whole or in part.  

In case we are not able to contact you through the contact information you provided, you will be solely responsible for any damages or costs incurred while using the X-Meta service. Therefore, if there is a change in the information you provide, you will be responsible for updating it from time to time.  

A user who is registered in the "X Meta" exchange but has not passed KYC /verification of documents/ will not be able to use the services of the exchange until verified.

REQUIREMENTS FOR USAGE

Accounts on the X-Meta platform can only be used by a person registered in his/her name. If any account is used by a person other than the person who registered it in his/her name, X-Meta shall be entitled to suspend, cancel or revoke the account. X-Meta shall not be legally liable for those accounts. 

SECURITY 

X-Meta has introduced industry-standard protection to ensure the security of the money deposited in the accounts of its users. However, there are risks associated with the user's actions. Please note that you need to take risk precautions to protect your account and personal information. 

You shall be responsible for maintaining and protecting your X-Meta account and password, and you are solely responsible for all actions related to your login email address, X-Meta account, and password (including but not limited to disclosure of information, the submission of information, clicking on a website to agree with various agreements and terms of services, and online renewal of an agreement). 

You shall agree to the following terms: 

(a) To notify X-Meta immediately, in case you become aware of someone else using your X-Meta account and password or any other security breach. 

(b) To strictly follow procedures and guidelines for the security of the website and services, authentication, trading, account replenishment, and withdrawals. 

(c) To log out of the system properly every time you log in to the website. 

X-Meta shall not be held liable for any damages or consequences resulting from your non-compliance with the above terms and conditions to ensure the security of your account. 

RISKS THAT MAY ARISE IN THE PROCESS OF TRADING VIRTUAL ASSETS

As with any asset, the value of virtual assets may fluctuate due to many factors, and there is a risk of economic loss when selling, buying, holding, or investing in virtual assets. Therefore, please consider whether trading and owning virtual assets suit your financial situation and make an investment decision.

You must fully understand the risks involved before deciding to use X-Meta's services.

The risk of sudden changes in the service and value of virtual assets depends on international norms and domestic laws regarding virtual assets.

The risk of non-reimbursement of virtual asset transactions resulting from irreversible, fraudulent or erroneous transactions

As the demand of market participants determines the value of virtual assets, the risk of loss depends on the fluctuation of the value.

Virtual Assets and Virtual Asset Services Risk of Fraud and Cyber Attacks

The risk that the customer will not be able to access or use their virtual assets in the event of technological difficulties with the virtual asset service provider

The risk that the assets owned or held by the virtual asset service provider may not be sufficient to wholly cover the losses incurred by the customer.

DISPUTE RESOLUTION 

X-Meta shall resolve any issues and disputes within its jurisdiction. Some of the issues include violations of the rights of others, breach of laws and regulations, abnormal trade, and other issues not explicitly stated in the Terms of Service. Hereby it is agreed that the user would be responsible for the costs of dispute resolution.  

INSTRUCTIONS FOR USING X-META SERVICES 

As a user, you must comply with the following terms and conditions when using the X-Meta service: 

•  To adhere to applicable laws, regulations, and guidelines when using X-Meta services
•  Not to violate public interest, ethics, and legitimate interests of others
•  Not to evade payable taxes and fees and not to breach this agreement and relevant regulations. 

The user shall be solely responsible for any legal consequences arising from the violation of the above terms and conditions and shall be liable for all damages and expenses incurred by X-Meta as a result of the violation. 

It is prohibited to use any information posted on the website for commercial purposes without the prior written consent of X-Meta. The user shall use the website following the Terms of Service and the Privacy Policy without interfering with the normal operation of X-Meta and shall act in compliance with the laws and principles of unfair competition. Prohibited actions are including but are not limited to the following: 

•  Use of devices and software that interfere with the Website
•  Overloading network equipment with excessive information requests
•  Sales and purchases are harmful to the market. 

You agree that in case of committing the aforementioned breaches and violations by accessing the X Meta service, X-Meta shall be entitled to take the following measurements without the prior consent of the user or prior notice, including but not limited to: 

•  To close or delay order requests
•  To freeze the account
•  To report the violation to the relevant authorities 
•  To publish violations and actions taken 
•  To delete any information you publish regarding the violation.
•  If any harm is caused to a third party due to the breaches and violations of the user, the user shall be solely liable for legal responsibilities arising thereof and shall indemnify he X-Meta for any damages, penalties, or additional costs incurred to the X-Meta . 

If any third party claims damages as a result of a customer's breach, or if X-Meta suffers damage as a result of administrative action, all such damages and costs will be reimbursed by the infringing user, including attorney's fees. 

SERVICE FEE

X-Meta shall be entitled to charge service fees to users who utilize its services. X-Meta shall determine the service fee within its sole discretion. 

LIABILITY 

TERMS OF SERVICE 

X-Meta provides services on a “situational” and “commercial” basis and does not guarantee reliability, stability, accuracy or integrity of the service technology. X-Meta is a platform for obtaining coin-related information and for coin-related trades. X-Meta is not able to control quality, security or legality of any coin traded, accuracy of the transaction information, or ability of the parties to the transaction to perform their duties. You are advised to carefully consider the investment risk, transaction information, rationale and legal status of the investment decision before using X-Meta services.  

LIMITATION OF LIABILITY 

Hereby you agree that X-Meta shall not be responsible for any damage caused to the user in the following cases including but not limited to: 

•  Loss of profit, goodwill, consumption, information and other intangible damages
•  To use or not to use X-Meta services; 
•  Use of your account or change of any of your information by third party without your prior consent
•  Misunderstanding X-Meta services
•  Other losses not directly related to X-Meta and other losses related to X-Meta services. 

Under no circumstances X-Meta is responsible for any service failures or delays caused by external factors such as power outages, natural disasters, service provider-side issues, or government operations and routine network maintenance.  

X-Meta and its subsidiaries, their shareholders, members, directors, employees, attorneys, agents, representatives, suppliers and contractors shall not be liable in any way under any circumstance for any commercial services, developer materials, or other items provided under this agreement. 

COMPENSATION 

Hereby entering into this agreement, you agree that you are obligated to compensate for all damages (including attorney's fees and penalties imposed by the relevant authorities) in the event of a breach, and to indemnify X-Meta, its subsidiaries, contractors, licensors, its directors, employees and agents. This section shall also apply in cases of your violation of applicable laws, regulations or third party rights while using X-Meta services. 

ANNOUNCEMENT 

All official announcements, news, promotions and contests will be posted on the website at x meta.com/news. X-Meta shall not be liable in any way for any loss or damage caused to the user due to ignoring the announcement information. 

AGREEMENT TERMINATION 

Hereby you agree that in case any account is found to be in breach of the Terms of Service, Privacy Policy, AML Policy and applicable laws and regulations, we will be entitled to immediately close the account, lock all funds in the account, and suspend access to the X-Meta services.  

X-Meta shall have the right to store and use account transaction information and other relevant information. Account control can be used in the following cases: 

•  The account information is relevant to criminal investigations and other pending trials
•  Detection of abnormalities in the account
•  Detection of unauthorized access to the account
•  Decisions and orders of judicial, law enforcement bodies and orders and decisions of state authorities. 

In the following cases, X-Meta shall be entitled to terminate this agreement immediately, to cancel the user's account and to cancel access to the account: 

•  After X-Meta cancels services provided to the user; 
•  Repeated direct or indirect attempts to register in another person's name and try to become an X Meta user; 
•  False, inaccurate, outdated or incomplete provided by the user; 
•  The user has states that he/she will not agree to the new service agreement in case of renewal of this agreement (including regulations); 
• Other circumstances in which X-Meta is deems that it is necessary to cancel the service. REMAINING ASSETS AFTER CLOSURE OFTHE ACCOUNT  

(Regular) 

After the closure of the account, fees and debts payable to the X-Meta (if any) shall be deducted from the remaining assets and the user will be given 5 business days to withdraw all assets from the account.  

REMAINING ASSETS AFTER CLOSURE OF THE ACCOUNT 

(Fraud/money laundering/violation of service terms) 

In case of closure of an account due to an investigation into fraud or money laundering or a breach of the terms of service (for example, trading in X-Meta due to a ban), X-Meta will seal the account and transfer the user's information to the appropriate authorities. 

ABOUT DELISTED VIRTUAL ASSET 

If any coin/token traded by the user is no longer supported by the X-Meta platform, and the balance of the coin/token is less than the minimum withdrawal amount, X-Meta will convert such coin/token into a stablecoin at the exchange rate of the day when the coin/token was removed, and transfer it to the user's X-Meta account.

COMPLIANCE WITH DOMESTIC LEGISLATION 

The user is obliged to comply with the domestic legislation when using the X-Meta service. Tax payments, deductions, and reporting must be governed by domestic law and legislation. All users of X-Meta Services acknowledge that the source of their funds is legitimate or that they have not obtained it through illegal activities. X-Meta will collaborate with law enforcement agencies around the world to close and cancel the accounts and assets of users under investigation.  

PRIVACY POLICY 

X-Meta will post the Privacy Policy and any amendments to it on its platform and announce it from time to time. The Privacy Policy is an integral part of this agreement. The latest version of the Privacy Policy is available at all times at x-meta.com/privacy

COMPENSATION AND NO INDEMNIFICATION  

Except for a X-Meta violation of these Terms, the user hereby agrees to be liable for any claims and legal proceedings made by any third party against X-Meta and its subsidiaries and to indemnify and compensate X-Meta and its subsidiaries for any harms and damages. As described about the service, X Meta shall strive to maintain integrity of the information on its website and does not guarantee the information or services on the platform. X-Meta shall not be responsible for any errors or omissions resulting from the use of the service. 

Under no circumstances shall X-Meta and its subsidiaries, its shareholders, members, directors, employees, attorneys, agents, representatives, suppliers or contractors be held liable for any accidental, indirect, exceptional, consequential damage (including loss of information, data, profit, loss of business, or other financial gain) in connection with any commercial services, developer materials, or other items provided under this agreement.

FORCE MAJEURE 

X-Meta shall not be liable for any losses, service delays caused by uncontrollable circumstances or events, such as floods, earthquakes, weather emergencies, natural disasters, fires, wars, riots, strikes, infectious diseases, labor disputes, accidents, government operations, communications and power outages, damage of equipment, and software crashes or hacker attacks. 

FEEDBACKS AND REQUESTS 

If you have any complaint, feedback, or question, please visit the  

- https://www.facebook.com/xmetamongolia- FB page 

- support@xmeta.com – contact this email. 

We will work towards solving your problems.