Privacy Policy

PRIVACY POLICY

INTRODUCTION

This Privacy Policy is a document governing X-Meta LLC (hereinafter referred to as “X-Meta”) to collect, use, transmit and protect user information through its website. The terms “we” and “our” refer to X-Meta LLC and its subsidiaries. We collect personal information from users for a specific purpose and in accordance with applicable laws. 

Any unnecessary information sent to us by the customer is considered voluntary. If the user does not provide us with information other than the information you are required to fill out, you will not be able to access or use the service. 

You will be deemed to have agreed to the terms of this Privacy Policy by using the website. This privacy policy may be changed by X-Meta in the event of a change in the law or a change in our practice of collecting or using personal information. A notice of the change will be posted on the website. Your permission will be obtained prior to using your information for any purpose not covered by this Privacy  Policy. 

INFORMATION TO BE COLLECTED BY THE COMPANY

Please be aware that we will collect the following information when a user registers and uses the  X-Meta service.

Information to be provided for registration:

When opening an X-Meta Account, you must allow the third-party organizations that have an agreement with X-Meta, to access your personal information, including name, email address, and residential address. You can add your phone number to use 2FA (Two Factor Authentication) to improve security.

Information to be collected by us at the time of user name verification:

For the purpose of adhering to international standards and regulations such as Anti-Money Laundering  (AML), Customer Identification (KYC), and Counterterrorism Financing (CTF), X-Meta shall enter

Personal & Enterprise-level accounts of the users with user registration verification. In doing so, official documents shall be collected. 

Information to be collected by us at the time of service usage:

Service usage information

We shall collect user information such as the date, time, device information, operating system, browser type, and IP address while the user logs in to use the X-Meta platform. X-Meta shall obtain this information directly or through a third-party service. The service usage information allows our system to be accessible to users of all platforms and to support crime investigation.

Transaction information

We shall collect transaction information from all types of personal and corporate accounts of users including deposit snapshot, account balance, trading history, money withdrawal, ordering, and distribution history. The transaction information will be used to detect suspicious commercial activity, prevent fraud,  and resolve cases in compliance with the relevant law.

WHY X-META COLLECTS THIS INFORMATION

Providing service

We shall use the collected information to provide our services to users and to verify usernames. We shall use IP addresses and the data stored in the device cookies to verify usernames and provide service to it.  We shall be unable to provide services without system identification, customer identification, customer contact information, and transaction information due to legal requirements and in accordance with our legal rights and obligations.

User protection

We shall use the collected information to ensure the security of the platform, user accounts, and archives. We shall use IP address and cookie data to protect against automatic attacks such as spam, phishing, and  DDoS attacks.

For the purpose of detecting suspicious activities early and preventing fraud, swindling, and financial losses,  we shall monitor and control commercial activities.

Compliance with laws and legal regulations 

X-Meta shall protect the confidentiality and security of the information collected in compliance with laws,  regulations, government requests, and user-generated inquiries. Unless required by relevant legislation,  we shall not disclose any personal information to third parties without the consent of the legal team or without the prior consent of the user. 

Website performance analysis

In order to monitor how our services are used, we actively review and analyze information. The operations team manages this inspection, continuously improving the platform's performance and addressing customer issues. 

On a regular basis, we strive to constantly monitor our system performance information and customer interactions to resolve any issues immediately. 

Communications with you

In order to communicate directly with users to provide information about their access to the website,  transactions, and security information, and to provide direct support to users we shall use the personal information we collected, such as email addresses. Without our processing and verification of your personal information in each contact, we shall not be able to respond to your requests or questions.  Confidentiality of all direct communications shall be maintained and monitored internally.

Adherence to service terms and other conditions 

For us, it is crucial that we and our customers regularly prevent, control, and stop any prohibited or illegal actions that violate the Terms of Service. In order to protect the interests of our customers, we shall strictly implement our agreements with third parties and monitor violations of the Terms of Service. X Meta is entitled to terminate the service to any user who violates the Terms of Service.

HOW X-META PROTECTS USER INFORMATION 

To prevent your data from being lost, misused, or altered X-Meta implements a number of security measures. Following technologies are included in our information security tools but are not limited to them: PCI scanners, SSL (Secure Sockets Layered) encryption technology, password usage, internal data access restrictions, and strict control over physical access to buildings and files.

As the transmission of data over the internet or the electronic environment cannot be 100% guaranteed, be aware that you will need to be cautious to protect your personal information as a user and take security precautions independently.

If you suspect that you have lost your password or personal account information to someone else, please lock your account and contact the X-Meta customer service.

LIABILITY

COMPENSATION

Hereby entering into this agreement, you agree that you are obligated to compensate for all damages (including attorney's fees and penalties imposed by the relevant authorities) in the event of a breach, and to indemnify X-Meta, its subsidiaries, contractors, licensors, its directors, employees and agents. This section shall also apply in cases of your violation of applicable laws, regulations or third party rights while using X-Meta services.

USE OF YOUR EMAIL

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site [or our mobile application] to:

• Deliver targeted advertising, news, and other information regarding promotions and the Site [and our mobile application] to you.
• Notify you of updates to the Site [and our mobile application].
• Offer new products, services, [mobile applications,] and/or recommendations to you.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Create and manage your account.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application].
• Generate a personal profile about you to make future visits to the Site [and our mobile application] more personalized.
• Increase the efficiency and operation of the Site [and our mobile application].
• Monitor and analyze usage and trends to improve your experience with the Site [and our mobile application].
• Perform other business activities as needed.
• Assist law enforcement and respond to subpoenas.

What Are Your Rights?

How Do I Opt Out of Email Push Notifications?

We offer a variety of commercial emails and email newsletters. You can unsubscribe from them by following the “unsubscribe” instructions near the bottom of the email. You can also email us at support@x-meta.com or visit the privacy policy section on our website.

You can unsubscribe CLICK HERE

We complete any opt-out request as quickly as we can. This opt-out request won’t prohibit us from sending you important nonmarketing notices.

We might need to keep certain information for recordkeeping purposes, or to complete a transaction you began prior to requesting a change or deletion (to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.)

Disclaimer

The information transmitted by this email is intended only for the person or entity to which it is addressed. This email may contain proprietary, business-confidential, and/or privileged material. If you are not the intended recipient of this message, be aware that any use, review, retransmission, distribution, reproduction or any action taken in reliance upon this message is strictly prohibited. If you received this in error, please contact the sender and delete the material from all computers.

CONTACT 

We aspire to provide services to our customers in the best interests of all of them. If you have any questions,  comments, or requests regarding this Privacy Policy, please visit the FAQ section of our website or contact us through 

- https://www.facebook.com/xmetamongolia - Facebook page messenger or - support@xmeta.com – email address. 

We will work towards solving your problems.